Privacy Policy

Last updated: June 11, 2025

Vortessia operates this store and website, including all related information, content, features, tools, products, and services, to provide you—the customer—with a curated shopping experience (the "Services"). Vortessia is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, make a purchase, or otherwise communicate with us through the Services. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will control regarding the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By accessing or using any of the Services, you acknowledge that you have read and understood this Privacy Policy and understand how your information will be collected, used, and disclosed as described herein.

Personal Information We Collect or Process
When we use the term “personal information,” we mean information that identifies you or can reasonably be linked to you or another person. Personal information does not include information collected anonymously or information that has been de-identified so that it cannot identify you or be reasonably linked to you. Depending on how you interact with the Services, where you live, and as permitted or required by applicable law, we may collect or process the following categories of personal information, including inferences drawn from such information:

Contact details such as your name, address, billing address, shipping address, phone number, and email address.

Financial information such as credit card, debit card, and financial account numbers, payment card details, transaction details, form of payment, payment confirmation, and other payment information.

Account information such as your username, password, security questions, preferences, and settings.

Transaction information such as the items you view, add to your cart, wishlist, purchase, return, exchange, or cancel, and your order history.

Communications with us such as information you include when you communicate with us, for example, in customer support inquiries.

Device information such as information about your device, browser, or network connection, IP address, and other unique identifiers.

Usage information such as information about your interaction with the Services, including how and when you interact with or navigate the Services.

Personal Information Sources
We may collect personal information from the following sources:

Directly from you, including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your information.

Automatically through the Services, including from your device when you use our products or services, visit our websites, or through cookies and similar technologies.

From our service providers, when we engage them to provide technology or when they collect or process your personal information on our behalf.

From our partners or other third parties.

How We Use Your Personal Information
Depending on how you interact with us or which Services you use, we may use personal information for the following purposes:

Providing, Personalizing, and Improving the Services: To fulfill our contract with you, process payments, complete orders, remember your preferences and interests, send notifications related to your account, handle purchases, returns, and exchanges, create and manage your account, arrange shipping, enable reviews, and create a personalized shopping experience, including making product recommendations.

Marketing and Advertising: To send marketing and promotional communications by email, SMS, or mail, and to show you online advertisements for products or services on our Services or on other websites, including based on your activity or purchase history.

Security and Fraud Prevention: To authenticate your account, provide a secure payment and shopping experience, detect and investigate possible fraudulent, illegal, unsafe, or malicious activity, protect public safety, and secure our services. If you register an account, you are responsible for keeping your login credentials safe.

Communication with You: To provide customer support, respond to your inquiries, deliver effective services, and maintain our business relationship with you.

Legal Compliance: To comply with applicable law or respond to valid legal processes, such as requests from law enforcement or government agencies, civil discovery, litigation, or to enforce or investigate violations of our terms or policies.

How We Disclose Personal Information
We may disclose your personal information to third parties for legitimate purposes under this Privacy Policy, including:

To Shopify, vendors, and other third parties who provide services on our behalf (such as IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping).

To business and marketing partners for marketing services and to advertise to you. For example, we use Shopify to support personalized advertising with third-party services based on your activity across different merchants and websites. Our partners will use your information according to their own privacy policies. Depending on where you reside, you may have the right to opt out of sharing your information for targeted advertising.

When you instruct, request, or otherwise consent to our disclosure of certain information to third parties, such as for shipping products or when using social media widgets or login integrations.

With our affiliates or within our corporate group.

In connection with business transactions (such as mergers or bankruptcy), to comply with legal obligations (such as subpoenas, search warrants), to enforce terms or policies, or to protect or defend the Services, our rights, and the rights of others.

Relationship with Shopify
The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services to provide and improve the Services. Information you submit to the Services may be transmitted to and shared with Shopify and other third parties located in countries other than where you reside. To protect, grow, and improve our business, we use certain Shopify enhanced features that incorporate data from your interactions with our store, other merchants, and Shopify. Shopify may be responsible for processing your personal information, including responding to your requests about your data rights. For more about how Shopify uses your personal information and your rights, see the Shopify Consumer Privacy Policy or the Shopify Privacy Portal.

Third-Party Websites and Links
Our Services may contain links to websites or platforms operated by third parties. If you follow links to sites not owned or controlled by us, you should review their privacy and security policies. We are not responsible for the privacy, security, accuracy, or reliability of such sites. Information you provide in public or semi-public areas, such as social networking platforms, may be visible to other users of our Services or those platforms. Inclusion of such links does not imply our endorsement of their content or operators.

Children's Data
Our Services are not intended for children, and we do not knowingly collect personal information from anyone under the age of majority in your jurisdiction. If you are a parent or guardian of a child who has provided us with their personal information, you may contact us to request its deletion. As of the effective date of this policy, we do not knowingly "sell" or "share" (as defined by law) the personal information of individuals under 16.

Security and Retention of Your Information
No security measures are perfect or impenetrable. We cannot guarantee "perfect security." Information you send to us may not be secure during transmission. Please do not use unsecured channels to send sensitive information.

How long we retain your personal information depends on factors such as whether we need it to maintain your account, provide Services, comply with legal obligations, resolve disputes, or enforce contracts and policies.

Your Rights and Choices
Depending on where you live, you may have some or all of the following rights regarding your personal information. These rights may only apply in certain circumstances, and we may decline your request where permitted by law.

Right to Access / Know: Request access to personal information we hold about you.

Right to Delete: Request deletion of personal information we maintain about you.

Right to Correct: Request correction of inaccurate personal information.

Right of Portability: Request a copy of your personal information or transfer to a third party in certain cases.

Right to Opt Out of Sale or Sharing for Targeted Advertising: Depending on your location, you may opt out of "sale" or "sharing" of your personal information or its use for targeted advertising.

Managing Communication Preferences: You may opt out of promotional emails at any time using the unsubscribe link in our emails. We may still send non-promotional communications about your account or orders.

If you reside in the UK or EEA, you may also have the following rights:

Right to Object to or Restrict Processing: Ask us to stop or restrict processing of your information for certain purposes.

Right to Withdraw Consent: Where we rely on your consent, you may withdraw it at any time (this does not affect previous processing based on your consent).

You may exercise your rights via the Service or by contacting us (see Contact section below). For more about how Shopify handles your personal information and your rights, visit https://privacy.shopify.com/en.

We will not discriminate against you for exercising your rights. We may need to verify your identity before processing your requests. You may designate an authorized agent to act on your behalf, but we may require proof of authorization and may need you to verify your identity. We will respond within timeframes required by law.

Complaints
If you have concerns about how we process your personal information, please contact us. Depending on your location, you may have the right to appeal our decision or contact your local data protection authority.

International Transfers
We may transfer, store, and process your personal information outside your country of residence.

If we transfer your information out of the EEA or UK, we rely on recognized transfer mechanisms, such as the European Commission's Standard Contractual Clauses or their UK equivalents, unless the recipient country provides an adequate level of protection.

Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post any changes to this website, update the "Last updated" date, and provide notice as required by law.