EVERY PURCHASE MADE AT VORTESSIA INCLUDES OUR - FREE WARRANTY
We stand behind the quality and craftsmanship of our jewelry. Our warranty includes:
All repairs within 1 year of purchase.
Correcting any manufacturing defects.
Our manufacturing warranty does not include:
The discoloration of precious metals caused by chemicals, make-up, immersion in pools and hot tubs, or bathing.
Damage due to wear such as worn or bent prongs or the resulting loss of gemstones.
Theft or loss of the ring.
Please note that all fine jewelry can be affected by normal wear, activities, or trauma. This is especially true for rings, since hands are actively used and subject to daily pressure. Precious metals, especially prongs, wear down over time and may require restoration work as part of normal maintenance. Our manufacturing warranty excludes coverage for wear and tear, maintenance, loss of gemstones, product loss, or theft. Coverage also excludes damage or loss caused by a failure to obtain the repairs required to preserve the integrity of the jewelry.
Of course, our experts will conduct quality inspection on the rings before shipment.
How to qualify for the two-year warranty?
Any customer who has purchased products from our store (excluding services) can participate in this event. You only need to snap a pic or video of our rings and share on your favorite socials – Instagram, Facebook, YouTube, TikTok and Tag us.
Is there an additional charge for a two-year warranty?No, there is no charge for warranty service in this activity. However, the customer must bear the shipping cost of the product back.
Our manufacturing warranty does not include: The discoloration of precious metals caused by chemicals, make-up, immersion in pools and hot tubs, or bathing. Damage due to wear such as worn or bent prongs or the resulting loss of gemstones. Theft or loss of the ring.
The right of interpretation of this activity belongs to VORTESSIA.
